ORDER PROCESSING & BACKORDERS:
Orders are processed within 5-7 business days. Then add on the days for whichever shipping you choose. Please note, if you choose USPS, this shipping method does not include a tracable tracking number, it does not include insurance (not responsible for lost or damaged items), and is not guaranteed to arrive in 5-7 business days.
If you need your order sooner, please contact me via 301-987-8959 ASAP. Due to the demand of our product from time to time, our items do go on backorder. You will be notified via email if any of your items are on backorder.
Exchanges only within 7 days of receipt of merchandise. We honor all manufacture defects.
1. Pendants should not get wet. Do not shower or swim with your locket. Pendants are delicate and not water resistant.
2. Perfume should not be sprayed directly on the pendants.
3. Please hold the pendant carefully. If the pendant drops, the glass will break, and that will not be considered a manufactured defect.
4. If you need to change or add any charms, please contact your authorized "What Is In Your Heart?" representitive.
5. When moving charms or adding charms, check the charms to make sure they are all facing up and are laying flat before you close the pendant. The birthstones should be facing flat part up and point to the back, just like a diamond ring.
6. When you close the pendant, please press on the metal, not the glass. It must close completely.
Enjoy wearing this beautiful line. It has been a phenominal success.